At Toffay, we are dedicated to providing personalized products tailored to your unique specifications. Please review our policy regarding cancellations and refunds below.
Once an order has been placed and payment has been processed, it cannot be cancelled or modified due to products being customised.
There is a subjectivity of choice involved, and our team immediately begins the customization process to fulfil your order promptly.
As each product is customized according to your specific requirements, we do not offer refunds or exchanges.
Please contact our customer service team within 7 days of receiving your order for any defective or damage issues.
We will promptly assess the issue and provide a satisfactory resolution for damaged or defective products.
In cases where a mistake has been made on our part, such as incorrect personalization or product quality issues not attributable to customization preferences, we will work with you to resolve the issue satisfactorily. Our goal is to ensure your complete satisfaction with every purchase from Toffay.
Refunds are processed back to the original form of payment. Depending on your financial institution, it may take several business days to reflect in your account.
By placing an order with Toffay, you acknowledge and agree to abide by these terms. We're here to assist you every step of the way.
toffay.sa@gmail.comSincerely, Toffay Team